Visit our frequently asked questions for detailed information.
No, signing up to receive our e-newsletter does not create a shopping account. You can create your shopping account here.
To buy products from the Trilogy website you'll first need to register and set up a shopping account. There is no obligation to buy, but by setting up an account you’ll have access to prices as well as your own shopping cart.
It's easy! Simply visit Create an account.
Go to the login page as normal and you'll find a forgotten your password link. Enter your email address and we’ll email your password to you.
New Zealand – $5.00 per order. Shipping is free for all orders over $100. Orders are sent by courier. Estimated delivery time of 1-3 working days.
UK – pricing is based on weight of products ordered. Shipping is free for orders over £50. Orders are sent by Royal Mail Special Delivery. Estimated delivery time next working day.
Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovenia, Spain – pricing is based on weight of products ordered. Shipping is free for orders over €50. Orders up to 2kg are sent by Airmail + Airsure. Estimated delivery time of 2-4 working days. Orders over 2kg are sent by Interparcel. Estimated delivery time of up 5 working days.
USA – pricing is based on weight of products ordered. Orders are sent by AirMail + Airsure. Estimated delivery time of up to 5 working days.
Rest of World – pricing is based on weight of products ordered. Orders are sent by International Air (please note that this service does not include tracking). Estimated delivery time of 3-15 working days.
Delivery times may vary depending on location and time of year. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.
For purchases made outside of New Zealand, Trilogy is not responsible for taxes, Customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.
Trilogy online shopping site accepts VISA and MasterCard. Be sure to read our terms and conditions for security information.
You can cancel orders placed on our website provided the order has not been dispatched. Please contact us as soon as possible to check if we are able cancel your order. If your order has been dispatched, we are unable to cancel it. If we do cancel your order, we will refund the cost of your order to the credit card you purchased with.
We endeavour to process orders received between Monday to Friday within two business days. We do not process orders on Saturdays and Sundays, or any public holiday.
We'll send you an email to let you know that your product has been dispatched.
Trilogy makes every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. Should you experience a problem with your order please email us at and we will do our utmost to resolve any issue. If within 30 days you are not completely satisfied with your purchase then please return it to us for a full refund. Please note we cannot refund postage and packaging unless goods are faulty.
Trilogy will always make every effort to ensure that our high quality products arrive to you in perfect condition. However should you experience a problem with an order please email us at
Is your question not answered here? Read our terms and conditions, or send us an enquiry and will help as soon as we can.
