Contact us

Beat the crowds. Enjoy our quick, convenient and secure online shopping experience.

Most importantly, please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, do contact us as soon as possible.

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COUNTRYSHIPPING COSTDELIVERY (ESTIMATED)
New Zealand

FREE SHIPPING for all orders within New Zealand.

Orders are sent by tracked courier (signature required). Estimated delivery time: 2–5 working days (rural deliveries may take an additional 24 hours).
Australia

FREE SHIPPING for all orders within Australia.

Orders are sent by tracked courier (no signature required). Please ensure this is a physical address, not a PO Box. Estimated delivery time: 2–5 working days (rural deliveries may take an additional 24 hours).
United Kingdom & Europe

Orders are now fulfilled by feelunique.com

Note: Select the "buy" button and you will be taken to a feelunique.com product page for purchase. Then complete the steps through to purchase on the feelunique.com website.

 
USA and Canada $10 USD flat rate on orders

Orders are sent by Air Mail (non-tracked). Estimated delivery time: 5-15 working days.

All international orders are sent non-tracked, the tracking link will show where your order is at key milestone locations only. 

Rest of World

$10 USD flat rate on orders

 

Orders are sent by Air Mail (non-tracked). Estimated delivery time: 5-15 working days.

All international orders are sent non-tracked, the tracking link will show where your order is at key milestone locations onl


To ensure orders are delivered in time for Christmas, please find below our order cut off delivery dates,
 

  • North Island, New Zealand – Sunday 20th December
  • South Island, New Zealand – Thursday 18th December
  • Australia – Thursday 10th December
  • Rest of world – Thursday 6th December
*When shipping to a different country other than the billing address the shipping charges may change.
Please be aware that orders shipping to countries other than NZ and AU may be subject to import duty or other customs taxes.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We will not refund your order if you do not want to pay for the customs or import duties. Customs policies vary widely from country to country - we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.


Free samples

Everybody loves receiving free stuff. And we love giving it. You'll enjoy free samples in every order you place on trilogyproducts.com. We’re sorry, this excludes feelunique.com customers.

Order cancellations

You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.

Order enquiries

An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).

Free gift wrapping

If you’re sending a gift to a friend, we’ll wrap it in smart wrapping paper and include a card for your special message – at no cost to you. Simply check on ‘include a gift message’ during checkout and enter your message in the text box provided.

PLEASE NOTE: We're sorry, but this service is not available to customers shipping to UK and Europe (feelunique.com customers).

Damaged items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.

Returns

We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.

We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.