Privacy Policy

We respect your privacy and value the relationship we have with you. Here at Trilogy (‘Trilogy’, ‘us’, ‘our’ or ‘we’), we want to make sure you feel comfortable using our website and applications.

This privacy policy governs information provided to Trilogy and communications from Trilogy, including information you provide to us on trilogyproducts.com (Trilogy’s ‘website’), on Trilogy’s mobile, Facebook and Twitter applications (Trilogy’s ‘applications’), competitions and other promotions, and information you provide to us in store. Your use of Trilogy’s website, applications (collective, Trilogy’s ‘sites’), your entry in our competitions and other promotions constitute your acceptance of this privacy policy and your consent to the practices it describes.

Rest assured, we’ll never pass on, sell or distribute your information to anyone else. Never have, never will.

Non-personable identifiable information

When you visit Trilogy’s website or use Trilogy’s applications, with the help of our third party authorised agents, we may collect certain anonymous information about your visit.  For example, when you browse Trilogy’s website, we may monitor statistics including but not limited to the number of people that visited these websites, geographical information etc. 

In addition, we may also collect information about your browsing behaviour, such as the date and time you accessed the website and the areas or pages of the website that you visit. Trilogy uses non-personable information for internal business and marketing purposes and to help administer and improve Trilogy’s sites for your shopping and user experience.

Personally identifiable information

Personally identifiable information is any information about you as an individual. For example, your name, address, credit card number and billing information. Whether or not you provide your personally identifiable information to us is completely up to you. If you choose not to provide the information we request, you may be unable to use some of our services.

Online purchases

When you place an order on trilogyproducts.com, you must provide your name, email, shipping/billing address, credit card number and its expiration date in order to process and track your order. We may also maintain a record of your product purchases for customer service purposes.

Trilogy e-news

You can sign up on Trilogy’s sites to receive fortnightly promotional emails (‘Trilogy e-News’) from us that include product news, exclusive offers and general information. If you sign up for Trilogy e-news, we will ask you for your email address, name and country location. You can unsubscribe from Trilogy e-news at any time by clicking the “unsubscribe” button included on every email you receive. 

Facebook applications

When you use one of our applications on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender and other profile information. Depending on the application, you may have the opportunity to post reviews, questions and other content on the application. You can change certain settings relating to these applications through your account and privacy settings on Facebook.

Competitions and surveys

If you enter a competition or other promotion, we may ask you for your name, address, email and telephone number. We may sometimes use a third party application on Facebook to host a competition or promotion. In these instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit.

Collecting personal information

We collect your information to serve you better and to provide you with a customised experience using Trilogy’s sites. We may use your personally identifiable information to: fulfil a request from you (such as send you Trilogy e-news), fulfil and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes.

Protecting personal information

We maintain reasonable safeguards to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on our sites. Contact us if you have any questions about the security of our sites.

Updates to our Privacy Policy

We may revise our privacy policy from time to time. If we change our privacy policy, we will post the revised copy on this webpage.

Last updated: 25 January 2013