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You will receive a shipping confirmation when your item has been processed.
US Standard Tracked Delivery (Est. 5-10 days after dispatch)
PLEASE NOTE: During online promotions & sale periods your order may take longer than usual.
*When shipping to a different country other than the billing address the shipping charges may change.
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.
We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.
We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.
Online Purchase
Once we receive your product back, we will process your refund to the original credit card used for payment, and send you a confirmation e-mail. Please note that shipping and handling costs are non-refundable.
Retail Partners
We are only able to accept returns for orders placed on www.trilogyproducts.com. For purchases made with one of our retail partners, please contact the place of purchase for advice on returning your product.
