Full Terms & Conditions

Trilogy is proudly made in New Zealand, except for our SPF products, which are formulated in Australia to meet strict Australasian guidelines for optimal sun safety.

Please also review our Privacy Policy and other policies you may find on the site regarding functionality, ordering, or promotions. By accessing or using trilogyproducts.com, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Trilogy reserves the right to update or modify these terms at any time. When changes are made, the revised version will be posted on this webpage with an updated date.

These are the official terms of use for trilogyproducts.com (the “website”) and Trilogy Natural Products Limited’s mobile, Facebook, and Twitter applications (collectively, the “sites”). Content and services on the sites are provided by Trilogy Natural Products Limited (“Trilogy”, “us”, “our”, “we”) subject to these terms.

Copyright

All content on the sites—including Trilogy’s name and logo, product images and descriptions, site design, text, graphics, and trademarks—is the property of Trilogy Natural Products Limited and protected under copyright law. No part of the site may be copied, sold, or used without written permission from Trilogy.

Promotions and Offers

All promotions and offers are exclusive to trilogyproducts.com, unless otherwise stated. Offers cannot be combined unless explicitly allowed. Promotions are subject to availability, and Trilogy reserves the right to revoke any offer at any time without notice. Minimum spend or specific product purchase may be required to qualify for a promotion; this will be stated in the offer details.

Free gifts cannot be exchanged for cash, resold, or returned for a refund unless faulty. Decisions regarding promotions and offers are final.

Disclaimer

The site provides general information about Trilogy and our products. We reserve the right to change, delete, or move any material at any time without notice. Trilogy is not liable for any direct, indirect, special, consequential, or punitive damages arising from your use of, or inability to access, the site. This includes alleged viruses, reliance on content, or any other claim.

Using the Site

Your right to use the site is personal and non-transferable. Content, information, and advice are provided free of charge unless otherwise stated. You are responsible for your own network and connection costs.

Use of Products and Services

To purchase from trilogyproducts.com, you must be 18 or older. Products and services are for personal use only and must be used according to product instructions and guidelines. For questions regarding shopping on the US site, contact hello@trilogyproducts.com.

All prices are in USD and include applicable US sales tax where required. Prices are correct at publication but may change at any time. Orders are fulfilled from our US warehouse, and transactions are processed securely. Some banks may charge additional fees for foreign currency conversion or international transactions.

No Reseller Activity

You may not sell or resell any products, services, or samples purchased from Trilogy. Trilogy reserves the right, with or without notice, to cancel or reduce orders if these terms are violated.

Security

Transactions on trilogyproducts.com are protected with industry-standard security technologies. Cardholder information is not stored on our site. Payment processing is handled securely via DPS Hosted Payment Solution using encryption and SSL protocols.

Cookies

We use cookies to improve your experience, remember preferences, and track site usage. Cookies include:

  • PHPSESSID: session preferences (deleted when browser closes)

  • PastMember: registered user activity (stored for 90 days)

  • alc_end: “Remember email/password” option (stored for 90 days)

  • TrilogyCountry: remembers selected country (stored for 90 days)

Google Analytics is used to monitor site performance.

Third-Party Links

The site may include links to third-party websites. Trilogy does not control or endorse third-party content and is not responsible for their accuracy. Use third-party sites at your own risk.

Product Review Guidelines

We welcome all honest product reviews. A helpful review should:

  • Be a genuine, firsthand experience (positive, negative, or mixed)

  • Include specifics about performance (texture, fragrance, absorption, quality)

  • Use respectful, inclusive language

Reviews may be moderated or removed if they include:

  • Offensive, discriminatory, or inappropriate content

  • Comments unrelated to the product

  • Spam, promotional links, or mentions of other brands

  • Pricing information or personal contact details

  • Fake, duplicated, or bot-submitted reviews

  • Reviews without a full first name

Reviews may be used for promotional purposes by Trilogy. Questions asked via product pages are also subject to these guidelines.

Contact

For any questions about the site, products, or promotions, email hello@trilogyproducts.com.

Promotions

Spin to Win

The Spin to Win promotion runs from 7:30am EDT on October 14, 2025 until 11:59pm EDT on October 19, 2025 (“Promotion Period”).

  • Eligibility: Offer is open to U.S. residents aged 18 years or older. Limit one participation per customer.
  • Coupon Use: Any discount codes or free gift coupons won must be redeemed within the Promotion Period. Each code is valid for one-time use only and cannot be combined with any other offer, promotion, or discount.
  • Free Gift Conditions: If a free product is won, the qualifying spend threshold must be met as stated on the promotion page (e.g., spend $100 to receive a free gift or buy any item to receive another specific item).
  • Exclusions: Offer excludes minis, gift cards, bundles, and gift sets.
  • General: Promotion is valid while supplies last. Trilogy Natural Products Limited reserves the right to modify, extend, or cancel this offer at any time without notice.
  • Errors and Misuse: Any misuse of the promotion or technical issues that result in incorrect rewards or discounts may render entries or redemptions invalid.
  • Governing Law: These terms are governed by the laws of the State of California, without regard to its conflict of law principles.