Terms of service
Trilogy Natural Products US
Last updated: 30 June 2026
Full Terms & Conditions
Trilogy is proudly made in New Zealand, except for our SPF products, which are formulated in Australia to meet strict Australasian guidelines for optimal sun safety.
Please also review our Privacy Policy and other policies on this site regarding ordering, shipping, and promotions. By accessing or using trilogyproducts.com, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Trilogy reserves the right to update or modify these terms at any time. When changes are made, the revised version will be posted on this page with an updated date. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
These are the official terms of use for trilogyproducts.com (the “Website”), operated by Trilogy Natural Products Limited (“Trilogy”, “us”, “our”, “we”).
Copyright
All content on this site — including Trilogy’s name and logo, product images and descriptions, site design, text, graphics, and trademarks — is the property of Trilogy Natural Products Limited and protected under applicable copyright law. No part of the site may be copied, sold, or used without prior written permission from Trilogy.
Promotions and Offers
All promotions and offers are exclusive to trilogyproducts.com unless otherwise stated. Offers cannot be combined unless explicitly permitted. Promotions are subject to availability, and Trilogy reserves the right to revoke any offer at any time without notice. Minimum spend or specific product purchase requirements will be stated in the offer details.
Free gifts cannot be exchanged for cash, resold, or returned for a refund unless faulty. All decisions regarding promotions and offers are final.
Disclaimer
This site provides general information about Trilogy and our products. We reserve the right to change, remove, or update any content at any time without notice. Trilogy is not liable for any direct, indirect, special, consequential, or punitive damages arising from your use of, or inability to access, the site — including alleged viruses, reliance on content, or any other claim.
Using the Site
Your right to use the site is personal and non-transferable. Content and information are provided free of charge unless otherwise stated. You are responsible for your own internet connection and any associated costs.
Use of Products and Services
To purchase from trilogyproducts.com, you must be 18 years of age or older. Products are for personal use only and must be used in accordance with product instructions and guidelines.
All prices are displayed in USD and include applicable US sales tax where required. Prices are correct at the time of publication but may change without notice. Orders are fulfilled from our US warehouse, and all transactions are processed securely. Some banks may charge additional fees for international transactions.
For questions about shopping on the US site, contact hello@trilogyproducts.com.
No Reseller Activity
You may not resell any products, services, or samples purchased from Trilogy. Trilogy reserves the right to cancel or reduce orders, with or without notice, where these terms are violated.
Email Marketing
By subscribing to our email list, you consent to receive marketing communications from Trilogy Natural Products, including promotions, product updates, and brand news. You may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting hello@trilogyproducts.com.
In accordance with the CAN-SPAM Act, each marketing email will:
• Clearly identify Trilogy Natural Products as the sender
• Include our valid physical mailing address
• Provide a clear and functioning opt-out mechanism
Unsubscribe requests will be honored within 10 business days.
SMS / Text Message Marketing
By providing your mobile phone number and opting in to SMS communications, you consent to receive recurring automated marketing text messages from Trilogy Natural Products to the number you provide. Messages may include promotions, product launches, restocks, and brand news.
• Message frequency varies.
• Message and data rates may apply.
• Consent is not a condition of purchase.
• To opt out at any time, reply STOP to any message. You will receive a one-time confirmation and will receive no further messages.
• For help, reply HELP or contact us at hello@trilogyproducts.com.
We comply with the Telephone Consumer Protection Act (TCPA). Your mobile number will not be shared with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages. For more detail on how we handle your data, see our Privacy Policy.
Security
Transactions on trilogyproducts.com are processed securely via Shopify Payments using industry-standard SSL/TLS encryption. Payment card data is handled in accordance with PCI-DSS standards. Trilogy does not store full payment card details on its servers.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how our site is used. The types of cookies we use include:
• Essential cookies — required for the site to function, including session management, shopping cart functionality, and checkout. These cannot be disabled.
• Analytics cookies — we use Google Analytics (GA4) to monitor site performance and understand how visitors interact with the site. This data is aggregated and anonymized.
• Marketing and advertising cookies — we use Meta Pixel and similar tools to measure the effectiveness of our advertising and to serve relevant ads on third-party platforms such as Instagram and Facebook.
• Preference cookies — used to remember your selected region, language, and other preferences across visits.
You can manage or disable non-essential cookies through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect site functionality. For more detail on how we collect and use data, see our Privacy Policy.
California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
• Right to Know — you may request details about the personal information we collect, use, disclose, and share.
• Right to Delete — you may request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct — you may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out — you may opt out of the sale or sharing of your personal information. We do not sell personal information to third parties for monetary consideration.
• Right to Limit Use of Sensitive Personal Information — you may request that we limit our use of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights.
To submit a request, contact us at hello@trilogyproducts.com. We will respond to verified requests within 45 calendar days.
Third-Party Links
This site may contain links to third-party websites. Trilogy does not control or endorse third-party content and is not responsible for its accuracy, availability, or privacy practices. Use of third-party sites is at your own risk.
Product Review Guidelines
We welcome honest product reviews. A helpful review should be a genuine, firsthand account (positive, negative, or mixed), include specifics about performance (texture, fragrance, absorption, results), and use respectful, inclusive language.
Reviews may be moderated or removed if they contain:
• Offensive, discriminatory, or inappropriate language
• Spam, promotional links, or mentions of competitor brands
• Pricing information or personal contact details
• Fake, duplicated, or bot-generated content
• Submissions without a first name
Reviews may be used for promotional purposes by Trilogy. Questions submitted via product pages are subject to the same guidelines.
Governing Law and Dispute Resolution
These terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising from these terms or your use of the site that cannot be resolved informally will first be referred to non-binding mediation. If unresolved, it will proceed to binding arbitration under the rules of the American Arbitration Association. Nothing in this clause prevents either party from seeking injunctive relief in a court of competent jurisdiction.
Contact
For any questions about the site, products, or these terms:
Email: hello@trilogyproducts.com
Note: This document covers the US site (trilogyproducts.com). Separate terms apply to trilogyproducts.co.uk, trilogyproducts.com.au, and trilogyproducts.co.nz.